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FAQs

Some frequently asked questions are below. If you don't see what you are looking for, please feel free to reach out and we will do our best to assist you.

GENERAL

What is Lisa Monas? 

Lisa Monas is the premier online marketplace for canvas print artwork designed by artists from around the globe. 

How can I contact Lisa Monas?

Email:  contact@lisamonas.com

Hours: Monday through Friday, 8 am to 5 pm EST

We typically respond to emails within 1 - 2 business days of receipt.

ORDERS AND SHIPPING

How long will it take to receive my order?

Orders typically take 7 - 10 business days from order to delivery. All Lisa Monas orders are custom made and printed on-demand. Delivery times vary based on your location and the size of your order.    

How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking information. 

What carrier do your orders ship?

Most orders are shipped via FedEx or UPS. Once your order has shipped, you will receive a confirmation email with your tracking and carrier information. 

Do you ship products internationally?

We currently do not ship products outside of the US and Canada. If you have an international order outside of the US and Canada that you'd like considered, please send us an email at contact@lisamonas.com and we will do our best to accommodate you.

RETURNS AND EXCHANGES

What is your return policy?

We are committed to our customers and want you to be 100% satisfied! You may cancel or amend your order within 24 hours of purchase free of charge. Due to the diversity and size of our offering, every piece is custom made-to-order and printed-on-demand. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements.

What if an item is damaged or defective?

If you received an item that is damaged or defective, we are happy to send a replacement at no charge. Please send a photo of the item and the defect or damaged area to contact@lisamonas.com. Please include your name, email, and order # in your correspondence.  We will review the photo and respond with further instructions. 

PRODUCT INFORMATION

How are canvases measured? 

All canvas sizes are stated in inches (width x length). Stated art dimensions exclude the size of the frame. Calculations for our most common sizes are as follows:

      20 x 30 inches = 50.80 x 76.20 centimeters

      24 x 36 inches = 60.96 x 91.44 centimeters

      30 x 40 inches = 76.20 x 101.60 centimeters

      32 x 48 inches = 81.28 x 121.92 centimeters

      40 x 60 inches = 101.60 x 152.40 centimeters

What are canvases made out of?

All canvases are made with cotton polyester blend and are fade, tear, water, scratch, crack, and warp-resistant.

What finish are the canvases in?

Depending on the product chosen, the canvas will come in a light gloss or matte finish. 

Do canvases come ready to hang?

Yes, all canvas art comes with ready-to-hang sawtooth hanging hardware. 

What materials are frames made from?

Frames are made from FSC certification wood sourced from responsibly managed forests. All wood is 100% pine wood and knot, sap, and warp-free.

How do I clean my canvas?

Our products are made to last a lifetime, but a little extra love can go a long way. In general, it is recommended to keep your artwork away from humid areas or direct heat sources and out of direct sunlight for best longevity. You can dust canvases with a soft, clean, dry cloth. 

OTHER

I don't see the canvas size or frame I want. Can you provide custom dimensions and framing? 

If you don't see what you want, please send us an email at contact@lisamonas.com and we will do our best to accommodate you.

Do you offer volume discounts?

Volume discounts are offered on a limited basis. Please email contact@lisamonas.com if you are interested in buying 5+ pieces.